Refunds & Returns

This Refunds & Returns Policy applies to purchases made on Storepeppy.com, operated by Loknexa LLC, 30 N Gould St Ste R, Sheridan, WY 82801, USA.

1. Return Eligibility (15-Day Policy)

We offer a 15-day return policy, which means you have 15 days from the date of delivery to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be in its original packaging with all tags intact.
  • Proof of purchase (order confirmation or receipt) is required.

2. Non-Returnable Items

The following items are not eligible for returns:

  • Perishable goods
  • Personal care or hygiene products
  • Items marked as “non-returnable” or “final sale”
  • Gift cards and downloadable products

3. Return Process

To initiate a return:

  • Contact us at loknexallc@gmail.com within 15 days of delivery.
  • Provide your order number and reason for return.
  • Once approved, we will provide return instructions.

Customers are responsible for return shipping costs unless the item received is defective or incorrect.

4. Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, refunds will be processed within 5–10 business days to your original payment method.
  • Shipping charges are non-refundable unless the return is due to our error.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 5 days of delivery with photos as proof.
  • We will offer a replacement or full refund at no additional cost.

6. Exchanges

We only replace items if they are defective or damaged. For exchanges, please contact us via email.

7. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your payment provider, as processing times may vary.
  • If the issue persists, contact us at loknexallc@gmail.com.

8. Order Cancellations

  • Orders can be canceled within 24 hours of placing the order.
  • After this period, orders may already be processed and cannot be canceled.

9. Contact Information

For any return or refund-related inquiries, contact us:

Loknexa LLC
30 N Gould St Ste R
Sheridan, WY 82801, USA
Email: loknexallc@gmail.com